Training Details

Event Dates and Timeframe
  • Tuesday, August 11, 2020
    • 10:30 AM to 11:30 AM


Adobe Connect

Cost Range


Host and Instructor

Host: National Council for Behavioral Health
Instructor: Allie Franklin, Topher Jerome, Karis Grounds


This webinar will discuss strategies for developing and implementing a whole person approach when serving individuals who are living with serious mental illness (SMI). Key considerations include access to basic needs and social determinants of health when treating and managing SMI; access to community-based supports to reduce barriers to resources; and access to peer support through Warm Lines and other crisis service systems.

Allie Franklin, CEO of Crisis Connections, will provide an overview of the whole person/integrated care approach to treating SMI and the types of crisis line services provided by Crisis Connections. She will also discuss best practices in leveraging technology to coordinate care and connect to resources in the community. Topher Jerome, Director of Lived Experience Integration at Jaspr Health, will focus on strategies for incorporating peer support services in crisis line systems. As a person with lived experience, he offers a unique perspective and expertise around the impact of peer support in behavioral health. Karis Grounds, Vice President of Health and Community Impact at 2-1-1 San Diego, will discuss how community information exchanges can leverage resource databases to improve referrals and care coordination with community services, as well as promote cross-sector collaboration to improve whole health.


When in the seminar room, the Adobe Connect Log-in screen appears, select "Enter as a Guest," enter the name and state of the participant in the "Name" field (Ex. Jane Doe-AK) and click on "Enter Room." For attendees, this is a “listen only” webinar. Should they need to dial in, the instructions are on the note pad in the seminar room.

If you dial in, please ensure that your computer speakers are turned off so that there is no audio feedback.

Note: If you are only able to join the audio portion, then you will not be able to see the webinar presentation.

We highly recommend that you test your connection to Adobe Connect in advance of the webinar to ensure access. You may need to work with your state’s IT Department to resolve any firewall issues. To test your connection, please go to: You may be prompted to install ActiveX control, Adobe Flash Player, and Adobe Connect add-ins. If you encounter any difficulty testing your connection or logging into the webinar, please contact Technical Support by calling 1-800-459-5680.

If you have any questions please don’t hesitate to contact Kelle Masten via email at

We do not offer CEU credits however letters of attendance are offered upon request.
Closed-captioning is available for this webinar.