To honor and empower those we serve with person-centered care we have to learn to listen to voices that present challenges to us to hear clearly. Those challenges may be found in language barriers, cultural norms or the result of dementia or other disabilities. This interactive discussion focuses on how we approach, with respect, others who necessarily have to overcome barriers to traditional notions of effective communication so that their quieter voices are fully heard. Defining “voice” to include the broadest array of communications is the starting point in serving these individuals with the dignity they’ve earned.
To complete this training.
AKTC e-Learning Portal. Training Materials, Training Recording, Training Evaluation, and Certificate of Completion.
Access the AKTC e-Learning Portal, https://ttclms.remote-learner.net in order to watch the recording of the live session, review training materials, access the training evaluation and Certificate of Completion. The e-Learning Portal is only available after completing your registration and payment. Please allow 15 minutes for the system to update payment information before accessing the e-Learning Portal.
Need help? Please contact AKTC Support, 907-264-6244, if you need assistance.
Care Coordinators. SDS will accept the certificate of Attendance for individual classes, either live webinar session or recorded session, for care coordinator Continuing Education Hours. (including the ones the CC will use for recertification training – see below)
For SDS care coordinator re-certification training, the recertifying care coordinator must:
SDS Training will email the recertifying care coordinator a SDS certificate of training completion for care coordinator recertification.
This training is available until June 30, 2020